Refund Policy

Returns & Refunds

Stag & Ember

Due to the nature of wax melts and home fragrance items, returns are not accepted for change of mind once dispatched.

This does not affect your statutory rights.

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Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery at:

📧 hello.stagandember.co.uk

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Please include:

• Order number

• Description of the issue

• Clear photographs

A replacement or refund will be offered where appropriate and agreed prior to returning if within 14 days of purchase.